The answers below cover access, payment, assessments and certificates. If your question is unresolved, describe the issue in the form further down and a reply will follow by email.
Frequently asked questions
What is included free?
Module 1, The Machine Behind the Money, is free with an account. It includes its own knowledge checks and case file, and nothing in it requires payment.
What does the Core certificate include?
Modules 1 to 6, about 13 assessed hours, with a timed assessment for every module and a verifiable Core certificate on completion. The price is R1 950, once-off.
What does the Professional certificate include?
All ten modules plus the applied capstone, about 22 assessed hours, with a verifiable Professional certificate on completion. The price is R3 750, once-off.
I hold the Core certificate. How do I reach Professional?
The upgrade costs R1 950, once-off, and opens Modules 7 to 10 plus the applied capstone. The upgrade option appears on the
pricing page once your Core access is active.
How does payment work?
Payment is once-off, by card or instant EFT through Payfast. Access unlocks automatically once Payfast confirms the payment to our server, and a receipt email follows.
My payment went through and my modules are still locked.
Confirmation usually arrives within a minute of payment. Refresh your dashboard first. If the modules remain locked, send the form below with the email address on your account and the payment reference, and the matter will be corrected.
How do the assessments work?
Each module ends in a timed assessment with a pass mark of 70 percent. You have up to 3 attempts per module, with a 24 hour reflection period after an unsuccessful attempt. Item review opens on a pass or once attempts are exhausted.
How are certificates issued and verified?
A certificate is issued automatically once you hold the matching access and have passed every module in the tier. Each certificate carries a unique number that anyone can confirm on the
verification page.
What is the refund position?
The
refund policy sets out when a refund is available and how to request one.
Include the email address on your Perspica account and, for payment queries, the payment reference from your receipt. Your description goes to our support inbox and a reply will follow by email.
You can also write to perspica@proton.me.